Robotic Process Automation (RPA)

robotic process automation

We are living in an era where technology is dominating humans. Today we can not live without technology and digital transformation. the whole world is spending around 1.2 trillion on digital transformation so that technology makes human work fast. Today everyone wants to know what is robotic process automation.

Many high technologies have been invented by the time. All have special powers itself. There is such a technology in it which is the future of the world. That is  RPA.

Robotic Process Automation (RPA) is one of the most exciting developments in business process management. Many experts believe that it may be more transformational than cloud computing. KPMG professionals have leveraged leading RPA, reporting, and ERP(Enterprise Resource Planning) technologies to deliver value for some of our most important technology clients.

Automation has become one of the most important technologies for digital enterprises. RPA tools have made its way to almost every organization to make process automation easier. 

With this technology, you can automate any computer application. For example, if you have to send your emails to clients every day, then you can automate those emails so that the emails go away automatically.


What is Robotic Process Automation?

Robotic process automation (RPA) is a use of software with machine learning capacities and artificial intelligence. It handles the high-volume and repetitive tasks that were previously required by a human to perform. 

These tasks may include queries, calculations, and maintenance of records and transactions. It is a form of business automation based on metaphorical software robots or artificial intelligence (AI).

RPA is the technology that allows everyone to configure Robots or computer software. It is used to emulate the action of humans interacting within the digital system to execute a business process. RPA is an automated process that works 24/24.


Classification of RPA

RPA technologies are classified into three broad categories:
(1) Knowbots: Knowbots are bots that search the internet to gather and store the information.

(2) Probots: Probots are bots that follow simple repeatable rules to process data.

(3) Chatbots: Chatbots are virtual agents who can respond to customers' queries in real-time.


Benefits of RPA

  • Better Productivity: When robots work  24/24 on computers without tired, productivity will definitely increase. Automated processes perform at least twice faster than humans.
  • Cost Reduction: If a company has to appoint an employer then it has to pay. And these robots, they can implement in their 1/3 investment. They do not require high maintenance costs. They can work 24/7.
  • Better Accuracy: If you train these robots it will work right there. And the task that needs to be done will do. Robots contribute to human errors in processes.
  • Improve Customer experience: The use of robots can contribute to speed up execution and improve quality and therefore help to boost customer experience.
  • Improve Compliance: RPA enables detailed and real-time traceability of all process steps, supporting regulatory requirements.


Application of RPA

  • Healthcare Industry: In the healthcare industry, RPA can be used for patient registration according to diagnosis, location, etc, and billing according to medicine, test, doctor fees, foods, etc. RPA software can speed up data processing for insurance claims and avoid errors.
  • Telecom: It's supported by high-frequency manual, repetitive, rules-based processes, which are critical for appropriate service delivery. The processes which can be automated through RPA in telecom are network management, billing, applying credit/discount on the account, customer onboarding/ offboarding, etc.
  • Travel: Travel and transportation back-office processes that can be automated through RPA are ticketing, schedule changes, refunds, PNR change monitoring, IRROPS management, invoicing, MIS and analytics, cancellations, and exchanges, etc.
  • Banking: RPA tasks include sending emails, opening applications, copying, and pasting information from one banking system to another. RPA can reduce the need for repetitive manual work tasks, data reconciliation, and transcription up to 75 percent.
  • Infrastructure: Infrastructure processes that can be automated through RPA are updating CRM, creating and delivering invoices, data validation, periodic report preparation and dissemination, data updates, data migration, and entry, extracting data from PDFs, scanned documents and other formats.
robotic process automation (rpa)


RPA in Business

The RPA market is growing up rapidly in many industries. The market has grown by 80 percent.

RPA is a revolution in business process automation. businesses can automate mundane rules-based business processes. It enables business users to devote more time to serving customers or other higher-value work. In business, RPA can do manipulate data, process transactions, capture applications, trigger responses, and many more.

Set up Effective Robotic Process Automation

  • Measure Business Impact
  • Define Your Needs and Expectations period
  • Engage Tech Specialists on the Early Stages
  • Don't UNderestimate Design
  • Consider the Impact on People
  • Control the efficiency
  • Integrate RPA Into Your Whole Development Lifecycle


Future of RPA

RPA has a tremendous future. It will spread widely. It will require around 250 million workers by the year 2021. We will see the use of RPA technologies in every field.
Future of RPA


Robotic Process Automation 2.0

RPA 2.0 id the new operating model for scaling RPA and the critical role of analytics. It is also known as 'RPAAI' or 'unassisted RPA'. It is text generation technologies related to RPA. Unassisted RPA has a number of benefits, it is not without drawbacks. 

Utilizing unassisted RPA, a process can be run on a computer without needing input from a user, freeing up that use to do other work. However, in order to be effective, very clear rules need to be established in order for the process to run smoothly.


Robotic Process Automation Tools

You can use Robotic Process Automation (RPA) through the tools given further:

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